You can view the status of each of your GoCanvas Payments from within your GoCanvas account.

Payment History

Navigate to the Billing page, following the instructions based on your Account View.

Core View

Without Departments With Departments

Expand the Account drop down in the left navigation and select Billing.

At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Billing.

Project View

Without Departments With Departments

Click your username at the bottom of the left navigation to expand the menu and select Billing.

At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Billing.

Scroll to the Payment History section.

*Click the image to expand.

There is a column that displays the status of each payment. Below are different statuses that could be displayed and what the status means.

Draft

The invoice has been created but not yet posted.

Processing

The payment is being processed or may be on hold. Please contact the GoCanvas Support team if you have questions about this status.

Success (Processed)

The transaction has been approved.

Failure (Processed)

The transaction has been declined. This may be due to insufficient funds or incorrect account information. If the funds are available on your card, we advise that you call your bank directly. You can also update your billing information to add or edit credit card details.

Cancelled

The invoice has been cancelled.

Posted

The invoice is ready for a payment to be provided.