Check your GoCanvas Billing Payment Status

You can view the status of each of your GoCanvas Payments from within your GoCanvas account.

Payment History

Navigate to the Billing page under the Account drop down, or first switch to the All Department if Departments are enabled, and scroll to the Payment History section.

There is a column that displays the status of each payment. Below are different statuses that could be displayed and what the status means.

Draft

The invoice has been created but not yet posted.

Processing

The payment is being processed or may be on hold. Please contact the GoCanvas Support team if you have questions about this status.

Success (Processed)

The transaction has been approved.

Failure (Processed)

The transaction has been declined. This may be due to insufficient funds or incorrect account information. If the funds are available on your card, we advise that you call your bank directly. You can also update your billing information to add or edit credit card details.

Cancelled

The invoice has been cancelled.

Posted

The invoice is ready for a payment to be provided.