If you need to cancel your GoCanvas account, there are different steps you will need to take depending on your account type and number of users.  

Cancellation Methods

Free Trial

Let your free trial of GoCanvas expire; this is equivalent to canceling your account.

Current Customer

Please submit a ticket, and our Support team will assist with the cancellation process. 

To view your account balance, follow the instructions below to navigate to the Users or Team page. Your account balance can be found under the header Balance & Billing Cycle.

Navigate to the Users or Team page, following the instructions based on your Account View. 

Core View

Without Departments With Departments

Expand the Account dropdown in the left navigation and select Users.

1. At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. 
2. Expand the Account dropdown in the left navigation and select Users to see all users across Departments. 

Please note that the Department menu above Profile in the left navigation also has navigation to a Users page that is dedicated to the users of the current Department.

Project View

Without Departments With Departments

Click Team in the left navigation.

1. At the top of the left navigation, expand the menu under the GoCanvas logo indicating the current Department and switch to the All Department. 
2. Expand the Account dropdown in the left navigation and select Users to see all users across Departments.

Please note that when Departments are enabled, the Team page is dedicated to the users of the current Department.

Learn about how we bill in the Help Center article, "Frequently Asked Billing Questions."

Reactivate

If you decide to reactivate your account in the future, as long as you don't delete any submissions, forms, templates, etc., using the same email will allow you to reactive the account exactly as you left it.