This article explains the different steps required to cancel your account, depending on your account type and number of users.
Cancellation Methods
Free Trial
Let your free trial of GoCanvas expire; this is equivalent to canceling your account.
Current customer
Please submit a ticket, and our Support team will assist with the cancellation process.
Please Note
You are still responsible for any balance accrued prior to canceling your account.
To view your account balance, follow the instructions below to navigate to the Users or Team page. Your account balance can be found under the header Balance & Billing Cycle.
Navigate to the Users & Seats or Team page, following the instructions based on your Account View:
In the left navigation, expand Account and select Users & Seats.
- At the top of the left navigation, expand the dropdown menu under the username indicating the current Department and select All.
- In the left navigation, expand Account and select Users & Seats to see all users across Departments.
Please note that the Department dropdown menu above Profile in the left navigation also has navigation to a Users & Seats page that is dedicated to the users of the current Department.
In the left navigation, click Team.
- At the top of the left navigation, expand the dropdown menu under the GoCanvas logo indicating the current Department and select All.
- In the left navigation, expand Account and select Users & Seats to see all users across Departments.
Please note that when Departments are enabled, the Team page is dedicated to the users of the current Department.
For more information about how GoCanvas handles billing, see Frequently Asked Billing Questions.
Reactivate
If you change your mind, you can reactivate your account using the same email. Except for any deleted submissions or forms, it will be as your left it upon cancellation.
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