After switching from the GoCanvas free trial to a paid plan, you will begin to receive invoices or statements.

Billing for GoCanvas Services

Let's break down how to read your invoice or statement. A few things of note:

• You will receive an invoice if you pay for GoCanvas by check or bank transfer.
• You will receive a statement if you pay for GoCanvas by credit card.
• GoCanvas issues one invoice or statement per billing cycle.
• Your GoCanvas service auto-renews.
• You can update your Billing Contact and Payment Method with the corresponding hyperlinks in the Payment Methods section of the Billing page.

Billing Page

Navigate to the Billing page, following the instructions based on your Account View.

Core View

Without Departments With Departments

In the left navigation, expand the Account dropdown and select Billing.

1. At the top of the left navigation, expand the dropdown under the username indicating the current Department and switch to the All Department.

   

2. In the left navigation, expand the Account dropdown and select Billing.

Project View

Without Departments With Departments

At the bottom of the left navigation, click your username to expand the menu and select Billing.

1. At the top of the left navigation, expand the dropdown under the GoCanvas logo indicating the current Department and switch to the All Department.

   

2. In the left navigation, expand the Account dropdown and select Billing.

Account Summary

Summarizes the following information about your account:

• Billing Frequency
• Renewal Date
• # Open Seats
• # Filled Seats
• # Seats Purchased

Billing Summary

Includes your account's Plan Type and Balance.

Payment Method

This section includes your company's Billing Contact and Payment Method information as well as hyperlinks to edit either.

Payment History

Summarizes Date, Invoice #, Amount paid, and Payment Status. Select any hyperlink under Invoice to open the PDF.

Invoice History

If you payment method is Invoice, or you paid by invoice at one point in your account history, this section will summarize those invoices by Date, Invoice #, Amount paid, and a column for Actions like downloading the invoice PDF or emailing the invoice PDF. Select any hyperlink under Invoice to open the PDF.

Account-by-Account Sections

If you account also has an Analytics package, Integrations, or other professional services, those sections will appear when applicable.