The article provides information about how Admins can update the Payment Method and Billing Contact on the Billing page.
It’s important to keep updated billing information on file in order to ensure a smooth experience for your users in the field.
Update Billing Information
Payment Information
If your billing information is outdated or incorrect, you run the risk of having your users blocked from using GoCanvas on their mobile devices. You may also be prevented from using the GoCanvas website if you have an overdue balance.
Luckily, updating your billing information is quick and easy.
You need to be an Account Admin in order to make changes to your billing information. If you are not, please get in contact with your administrator and encourage them to follow these steps.
Navigate to the Billing page, following the instructions based on your Account View.
Expand the Account drop down in the left navigation and select Billing.
At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Billing.
Click your username at the bottom of the left navigation to expand the menu and select Billing.
At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Billing.
- Scroll to the Payment Method area.
- Click the blue Edit Payment Method link at the bottom of the second column.
- Type in your revised information.
- Save.
Billing Contact
Navigate to the Billing page, following the instructions based on your Account View.
Expand the Account drop down in the left navigation and select Billing.
At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Billing.
Click your username at the bottom of the left navigation to expand the menu and select Billing.
At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Billing.
- Scroll to the Payment Method area.
- Click the blue Edit Billing Contact link at the bottom of the first column.
- Type in your revised information.
- Save.
If your account is past due, when you update your billing information, we will attempt to charge the new card for the full balance.
Please Note
Your full balance may be more than your past due balance if you’ve accrued additional charges since your account became due. This frequently happens to users on a monthly payment plan, as each user’s billing cycle is based on when their account was created.
For example, if your account billing cycle ends on January 1 and your card on file is out of date, when you update your billing information, it will charge you for any users whose individual billing date falls between January 1 and the day you update your card information.
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