Change a User's Account Email as an Admin

Admins can edit any user's information and make the necessary alterations, including updating the email associated with their account that doubles as their username.

Change a User's Account Email

Please keep in mind that in order to change the email associated with a user, it must be a real email that the user has access to. Changing the email is only the first step; the user must open their email to validate they have received the confirmation email.

Navigate to the Users page, following the instructions based on your Account View. 

Core View

Without Departments With Departments

Expand the Account drop down in the left navigation and select Users.

At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Users to see all users across Departments. 

Please note that the Department menu above Profile in the left navigation also has navigation to a Users page that is dedicated to the users of the current Department.

Project View

Click Team in the left navigation.

1. Locate the user in the list or Search their name or email to find them quickly.
2. Click the hyperlink of their name to open their Profile.
3. Near the top of the page, select Change Email.

   

4. Type in the email in the New Email text field and select Change Email to send the confirmation email.

   

5. Instruct your user to open their email client, open the email from GoCanvas, and click the button to validate the new email.