Change your GoCanvas Password

Your GoCanvas password is used for any and all devices you use to access GoCanvas so keeping it up to date and protected is very important. 

Change Password

If you know your current password and can login to your GoCanvas portal, you can change your password from within your GoCanvas account.

First, navigate to the Profile page following the instructions based on your Account view.

Core View Project View

Click Profile in the left navigation.

 

Click your username at the bottom of the left navigation to expand the menu and select Profile.

1. In the Actions area, select Change Password.

   

2. Fill out the form to set your new password.

   

Forgot Password

If you forgot your password, you can get a reset link sent to the email that is your username. This only works if you username is a legitimate email that you can access.

1. Navigate to the GoCanvas login page or open the application on your mobile device.
2. Select Forgot Password?

   

3. Enter the email address associated with your account.
4. Check you email for a message with a link to reset your password.
5. Once you get the email click the link and enter your new password.

Change Password with Admin User Account

If you forgot your password and your username is not a real email address, an admin on your account can change it for you.

Navigate to the Users page, following the instructions based on your Account View. 

Core View

Without Departments With Departments

Expand the Account drop down in the left navigation and select Users.

At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Users to see all users across Departments. 

Please note that the Department menu above Profile in the left navigation also has navigation to a Users page that is dedicated to the users of the current Department.

Project View

Click Team in the left navigation.

1. Locate the user in the list or Search their name or email to find them quickly.
2. Click the hyperlink of their name to open their Profile.
3. Then follow the instructions under Change Password, starting with the second step.