Change your GoCanvas Password

Your GoCanvas password is used for any and all devices you use to access GoCanvas so keeping it up to date and protected is very important. 

Change Password

If you know your current password and can login to your GoCanvas portal, you can change your password from within your GoCanvas account. Below are instructions for both Legacy and Project Management View.

1. Navigate to the Profile page, following the instructions based on your Account View.
   • Legacy View: Navigate to the Profile page in the left navigation.

     

   • Project View: Select your username in the lower left corner of the left navigation to expand the menu and select Profile.

     

2. In the Actions area, select Change Password.
3. Fill out the form to set your new password.

Forgot Password

If you forgot your password, you can get a reset link sent to the email that is your username. This only works if you username is a legitimate email that you can access.

1. Navigate to the GoCanvas login page or open the application on your mobile device.
2. Select Forgot Password?
3. Enter the email address associated with your account.
4. Check you email for a message with a link to reset your password.
5. Once you get the email click the link and enter your new password.

Change Password with Admin User Account

If you forgot your password and your username is not a real email address, an admin on your account can change it for you.

1. Navigate to the Users page, following the instructions based on your Account View. 
    
   • Legacy View: Navigate to the Users page under the Account drop down in the left navigation. If Departments are enable, expand the Department drop down or switch to the All Department. 

     

   • Project View: Select Team in the left navigation.

     

2. Locate the user in the list or Search their name or email to find them quickly.
3. Click the hyperlink of their name to open their Profile.
4. Then follow the instructions under Change Password, starting with the second step.