A user in the field is required to validate with GoCanvas periodically. The frequency of that validation is called the Client Timeout Window, and admins have the ability to change how long that period is based on your needs. 

Client Timeout Window

This timeout period is also how long the user can be logged in and offline without forcing a sync by logging out. This can be done on an account level only.

Navigate to the Account Settings page following the instructions based on your Account View.

Core View

Without Departments With Departments

Expand the Account drop down in the left navigation and select Account Settings.

At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Account Settings.

 

Project View

Without Departments With Departments

Click your username at the bottom of the left navigation to expand the menu and select Account.

At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account drop down in the left navigation and select Account Settings.

1. Under Security Settings, find Client Timeout Window and click the Settings button. 

   

2. Expand the drop down and select a time limit suitable for your needs. The default is 1 Day.

   

   

3. Save to implement.