GoCanvas Admins have the ability to remove users and keep the seat open for another user to fill.
Important Note
Empty seats can't be removed by Admins and every GoCanvas account must have a minimum of three seats. Please email billing@gocanvas.com if you wish to remove seats.
Users cannot be deleted; they will be disabled and moved to Inactive Users that can be reactivated.
If you wish to delete user information per GDPR regulations, please submit a ticket to our Support team.
Open a Seat
- Navigate to the Users page, following the instructions based on your Account View.
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Legacy View: Navigate to the Users page under the Account drop down in the left navigation. If Departments are enable, expand the Department drop down or switch to the All Department.
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Project View: Select Team in the left navigation.
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Legacy View: Navigate to the Users page under the Account drop down in the left navigation. If Departments are enable, expand the Department drop down or switch to the All Department.
- Find the user that you would like to disable and select the icon that looks like a person with an 'x' under the Action column.
- A pop-up will confirm that you wish to disable the user.
- The seat will be listed as Open and a hyperlink to Fill Seat will be in the center of the row.
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