GoCanvas Admins have the ability to remove users and keep the seat open for another user to fill.
Important Note
Empty seats can't be removed by Admins and every GoCanvas account must have a minimum of three seats. Please email billing@gocanvas.com if you wish to remove seats.
Users cannot be deleted; they will be disabled and moved to Inactive Users that can be reactivated.
If you wish to delete user information per GDPR regulations, please submit a ticket to our Support team.
Open a Seat
Navigate to the Users page, following the instructions based on your Account View.
Expand the Account dropdown in the left navigation and select Users.
At the top of the left navigation, expand the menu under the username indicating the current Department and switch to the All Department. Then expand the Account dropdown in the left navigation and select Users to see all users across Departments.
Please note that the Department menu above Profile in the left navigation also has navigation to a Users page that is dedicated to the users of the current Department.
Click Team in the left navigation.
- Find the user that you would like to disable and select the icon that looks like a person with an 'x' under the Action column.
- A pop-up will confirm that you wish to disable the user.
- The seat will be listed as Open and a hyperlink to Fill Seat will be in the center of the row.
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