Change the Time Zone for an Account or a Single User

Updated March 12, 2026 19:43

Lauren Sunday

Community Manager

This article provides steps for changing both the Account Time Zone in Account Settings and an individual user's Time Zone in their Profile.

Change the account time zone for more accurate submission metadata and scheduled dispatches. If your team is spread out, change an individual's time zone so their submission metadata is more accurate.

Time Zone

In addition to metadata and scheduled dispatches, the time shown on your Standard PDF is set by your account time zone. This time zone can be changed for either your whole account or for a single user if you have users in different time zones.

Set the Time Zone for Account

Navigate to the Account Settings page following the instructions based on your Account View.

Core View

In the left navigation, expand the Account dropdown and select Account Settings.

Left Navigation_Account_Account Settings.png

At the top of the left navigation, expand the dropdown under the username indicating the current Department and switch to the All Department.
In the left navigation, expand the Account dropdown and select Account Settings.

Project View

At the bottom of the left navigation, click your username to expand the menu and select Account.

At the top of the left navigation, expand the dropdown under the GoCanvas logo indicating the current Department and switch to the All Department.
In the left navigation, expand the Account dropdown and select Account Settings.

Under Account Time and Date Settings, select the Settings button associated with Account Time Zone.
Expand the drop down list of all possible Time Zones. Choose the desired zone and Save.
Now when you look at your list of submissions you will see the time has changed to your selected zone. It will also change on the footer of your Standard PDF.

Set the Time Zone for a Single User

Navigate to the Users or Team page, following the instructions based on your Account View.

Core View

In the left navigation, expand the Account dropdown and select Users.

At the top of the left navigation, expand the dropdown under the username indicating the current Department and switch to the All Department.
In the left navigation, expand the Account dropdown and select Users to see all users across Departments.

Please note that the Department dropdown above Profile in the left navigation also has navigation to a Users page that is dedicated to the users of the current Department.

Project View

In the left navigation, click Team.

At the top of the left navigation, expand the dropdown under the GoCanvas logo indicating the current Department and switch to the All Department.
In the left navigation, expand the Account dropdown and select Users to see all users across Departments.

Please note that when Departments are enabled, the Team page is dedicated to the users of the current Department.

Select the name of the user with an alternate time zone.
Select Edit in the Profile Information area.
Expand the drop down, select the users time zone, and Save.

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