Kevin

Official comment

1. Community
2. GoCanvas in the Field
3. Error message: the certificate for this server is invalid

This error shows up when the device has access to wifi, however, has not been given the authentication key to actually use it. It's like when you walk into a store that has a public wifi. You can c...

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• Created April 11, 2018 23:04
• 0 votes

Official comment

1. Community
2. Building Forms
3. How to randomize choices automatically

At this time, this is not a feature we offer through our platform. You can certainly have a dropdown list of choices, but you can't make it randomize every time you login.  What you could do is cre...

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• Created April 10, 2018 23:25
• 0 votes

Official comment

1. Community
2. GoCanvas in the Field
3. I don't want to have to choose a camera

Within GoCanvas you can only select default image source (Camera only or Gallery only). This can only be actioned by GoCanvas Admin. Refer to our support article: https://help.gocanvas.com/hc/en-us...

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• Created April 10, 2018 23:22
• 0 votes

Official comment

1. Community
2. GoCanvas in the Field
3. Testing mode app stuck on phone

Thanks for reaching out- that floppy disc icon you see on the right hand side means that you've got a saved submission under that testing app.  As long as you've got a saved submission, GoCanvas wi...

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• Created April 10, 2018 23:21
• 0 votes

Official comment

1. Community
2. Building Forms
3. Limit the number of loop screens

Thanks for reaching out- there isn't a core feature in GoCanvas to limit the number of iterations of a loop screen, however you can use an aspect of how loop screens work to limit your users.  Loop...

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• Created April 10, 2018 23:18
• 0 votes

Official comment

1. Community
2. Submissions & Data
3. Time zone issue in excel

Hey Sara- I am assuming you referring to column 'Response Date/Time' within exported csv. Submission data time zone when exporting data out of GoCanvas would always be in UTC as we need our data ti...

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• Created April 06, 2018 19:03
• 0 votes

Official comment

1. Community
2. GoCanvas in the Field
3. Replacing a published app?

Hello again Matt! You can rename the App with same name. This does not cause any issues or errors. I would agree with you on 'retiring' the old app first and then renaming the App.Follow below step...

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• Created April 06, 2018 17:15
• 0 votes

Official comment

1. Community
2. GoCanvas in the Field
3. Failure Processing Image

Hey Matt!   This error message occurs for usually one of two reasons1. The device does not have enough RAM to upload the submission, 2. The images that were used in the submission were deleted and ...

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• Created April 06, 2018 16:53
• 0 votes

1. Community
2. Account & Users
3. Changing a former employee's settings

Hey Toby, You can update a user's password if you are the account admin. To do so: 1. Log into the GoCanvas Website 2. Go to Account>Users 3. Click on the name of the user to open their profile 4...

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• Created April 05, 2018 20:37
• 0 votes

1. Community
2. Building Forms
3. Need some feedback to incorporate signature fields using reference data

Danielle, GREAT IDEA-  setting up reference data to populate short text field and then have the signature fields "appear" once there is a name would be a great way of tackling this problem.  You'd ...

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• Created January 29, 2018 20:27
• 0 votes