This article provides instructions for Admins to open a seat by disabling a user.
Open a seat
Important Note
Empty seats can't be removed by Admins and every GoCanvas account must have a minimum of three seats. Please email billing@gocanvas.com if you wish to remove seats.
Users cannot be deleted, they are simply moved to the filtered Inactive users list. If anything changes, the user can be reactivated.
If you wish to delete user information per GDPR regulations, please submit a ticket to our Support team.
Users administration
Navigate to the Users & Seats or Team page, following the instructions based on your Account View:
In the left navigation, expand Account and select Users & Seats.
- At the top of the left navigation, expand the dropdown menu under the username indicating the current Department and select All.
- In the left navigation, expand Account and select Users & Seats to see all users across Departments.
Please note that the Department dropdown menu above Profile in the left navigation also has navigation to a Users & Seats page that is dedicated to the users of the current Department.
In the left navigation, click Team.
- At the top of the left navigation, expand the dropdown menu under the GoCanvas logo indicating the current Department and select All.
- In the left navigation, expand Account and select Users & Seats to see all users across Departments.
Please note that when Departments are enabled, the Team page is dedicated to the users of the current Department.
Disable user
Once on the User & Seats or Team page:
- Locate the user in the list or Search their name or email.
- On the right side of the page, under Action, click the icon.
- In the dialogue box, click OK to confirm.
The seat will be listed as Open and a hyperlink to Fill Seat will be in the center of the row.
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