GoCanvas Application Best Practices

GoCanvas is a powerful application with many features, and occasionally, a few hiccups occur. To help you enjoy a smoother experience, we have some tips. These helpful hints are designed to prevent many common issues, including data loss, by promoting best practices for using the app. While they might not solve every problem, they’ll definitely make a big difference! 

GoCanvas Application Best Practices:

• Please ensure that GoCanvas is up-to-date.
• Please complete the submission without closing or leaving GoCanvas.
• If you need to change apps on the device, please "Save & Close" your work before leaving GoCanvas.
• If saving to the cloud, please ensure the device has a strong signal or is connected to Wi-Fi if possible.
• Please allow GoCanvas to complete its sync before closing out or changing apps on the device.
• If you are in a spotty service area, disabling "Sync after tapping submit" (at the end of a submission) may be best. This will prevent a sync from happening and place your submission in pending status until you manually sync later, when you have better coverage or Wi-Fi.
• Go to settings and enable "Save to Cloud." This will allow you to save your submissions to our servers without completing them. This is not a guarantee, but it does add another layer of protection (This setting is not available on Windows).