The article explains how to Contact Support directly from the mobile application so that the Support Team can assist you with evaluating and troubleshooting issues.
Though rare, occasionally errors occur while using the GoCanvas application. That's why we make it easy to submit error logs.
Mobile Application Error Log
When our users submit error logs, it allows our team to analyze errors, track down any issues, and ultimately troubleshoot the problem.
Note
While the same process, we have additional security measures for our customers with HIPAA security enabled.
- Start the GoCanvas application on your device.
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Tap More in the bottom right corner of the screen.
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Tap Contact Support.
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A text area will pop up, allowing you to enter comments that get sent with the logs to GoCanvas. Include a description of the issue and anything else you think we should know to replicate or solve the issue.
- Tap Send. Your message and the logs will be sent to GoCanvas support.
Still Need Help?
Submit a ticket to our Support Team.
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