Why is the email field greyed out on the GoCanvas app?

If you are using a shared device, you may encounter the email field being greyed and not editable on the login screen of the GoCanvas mobile application.

Clear Data

This occurs when the previous user has saved or pending submissions on the device. The email field becomes uneditable on the login screen in order to protect any non-uploaded data.

The first step to take is to contact the previous user to confirm whether the data must be uploaded or if it can be deleted. If the data must remain saved until upload, please set the device aside until the previous user can submit. You will need to use a different device until the previous user has uploaded the data.

If the saved or pending submissions can be deleted, you'll need to clear data from the device. After you've cleared data, you should be able to type in your own email on the device.