If a user has unfinished submissions or submissions saved locally to a device, the username will be uneditable on the login screen to protect that data from being deleted by accident.

Clear Data

When logging into GoCanvas on your mobile device, you may have noticed that your email is greyed out and cannot be changed. That happens when your mobile application times out or when you attempt to logout before submissions are submitted.

GoCanvas doesn't want you to lose your work, so the application prevents you from logging out. If there is no work that you need to keep, you can clear your data and log in with a different username by following a few simple steps.

1. Go to the login screen of the GoCanvas application and tap on the More menu in the top right corner OR tap on the question mark icon next to your email.

   

2. Tap Clear Data for either the More menu or the question mark.

   

   

3. If you chose to clear data from the question mark, a second pop-up will ask to confirm. 

   

Once you have cleared data, all unfinished submissions will be deleted off your device. If you go back to the login screen, you will be prompted to sign in again, and your email will no longer be grayed out.