David Wilde
Activity overview
Latest activity by David Wilde-
David Wilde created an article, The website isn't working right
IssueSometimes, when using GoCanvas, you may experience issues that are uncommon to what you would usually find. This can happen anywhere on the website and is usually caused by issues with your we...
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David Wilde created an article, Fixing Reference Data Files
The IssueReference Data can be a complex and frustrating issue to deal with. The files need to be created in a specific way and saved in a specific format. This guide will help you work through fix...
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David Wilde created an article, Missing or Stuck Submission
The IssueSometimes, when you complete or save a submission and your device goes through a Sync, the Submission is not processed as expected. As a result, you can't find it on your device, or you do...
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David Wilde created an article, Email in Use
The IssueWhen you attempt to add a user, you receive an error stating that the email is in use. This error prevents you from adding the user to your Company's account.The root cause behind this err...
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David Wilde created an article, User Not Found
The IssueWhen a User logs in, they are told their account doesn't exist or User Not Found (5000). Another error that may appear on Windows is Your email or password is incorrect. This error happens...
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David Wilde created an article, User Account is Disabled
The IssueA user attempts to log into their account but is met with the error stating that their account is disabled. This error will prevent the user from logging in. A user can be deactivated for ...
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David Wilde created an article, Why does my Advanced Submission search show duplicate fields?
The issueWhen using Advanced Search to find a submission for one of your forms, you may notice that one or more fields on the selected screen appear duplicated.This occurs when a field has been del...
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David Wilde created an article, Invalid Password
The IssueWhen logging in, you receive an error message stating that you entered an invalid password. This happens because the password you entered does not match the password we have on file for yo...
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David Wilde created an article, Reference Data Error (3000)
The IssueUsers log in and are met with the Reference Data Error (3000). This error prevents them from syncing and, in turn, from completing their tasks. The only way to resolve this issue is for an...
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David Wilde created an article, Why did my Integration Fail?
The IssueOut-of-the-box integrations like Box, Dropbox, and Google Drive need to be set up at either the Account or Form Level. From time to time, these integrations fail for one reason or another....