This article provides information about how to track a Workflow after handing it off, on both the web portal and in the mobile application.
Keeping track of In Progress Workflows is an important administrative task so that no work gets lost in the shuffle.
In Progress Workflows
Workflow on the Web
You can track your workflows from the portal by navigating to Work Hub in the left navigation. The In Progress tab displays all active submissions with workflows, as well as dispatches, so that admins, designers, and dispatchers can track the work that is out in the field using the Status column.
Workflow on Mobile
Sync the GoCanvas app to pull the submission from the cloud and you'll receive a notification whenever a Handoff, or Task, is received by your device. Once refreshed, there are two tabs that indicate the forms that have steps assigned to the user.
Organized by due date on the Tasks tab, tap a tile to bring up a pop-up with the option to either Start or Review the tasks, or Cancel to choose another task from the list.
On the Forms tab, the tiles with black circles have in progress submissions. Tap the tile and select In Progress from the pop-up. The next screen lists all the active submissions for that form.
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