Though rare, occasionally errors occur while using the GoCanvas app. That's why we make it easy to submit error logs. Doing so allows our team to analyze errors, track down any issues, and ultimately troubleshoot the problem.
Note: While the same process, we have additional security measures for our customers with HIPAA security enabled.
- Start the GoCanvas app on your device.
- Click the More option at the bottom of the screen:
- Click on Contact Support.
- A text area will pop up, allowing you to enter comments that get sent with the logs to GoCanvas. Include a description of the issue and anything else you think we should know to replicate or solve the issue.
- Click Done to send your message and the logs to GoCanvas.