GoCanvas Website Troubleshooting

If GoCanvas does not display or update on the website as expected. It may be an issue with your browser or the data in the browser. This article will detail how to work through these issues.

1. Please ensure you use Chrome or Firefox while using GoCanvas.
   • If you are using Edge or Safari, we do support them, though we have seen more issues with them.
2. Please try using a browser different from your current one.
   • This can help verify if your browser is the issue.
3. Please try using private or incognito browsing.
   • Private and Incognito browsing are helpful because they don't use your browser data/history when loading pages and can help troubleshoot issues.
   • Many times, users find that this gets pages to load that otherwise wouldn't.
4. Clear your browser history, data, and cache.
   • This can be done by navigating your browser's menu, and can usually be found in "History".
5. Your browser may require an update.
   • Most of the time, browsers update automatically, though this is not always the case.
   • You can do this by navigating your browser's menu, and it can sometimes be found in the "About" section