Correcting Submission Errors and Date Issues

Accurate submissions are key to leveraging the power of GoCanvas for efficient business operations. Whether you encounter missing submissions or notice date fields populating incorrectly, quick troubleshooting can minimize disruptions. This guide outlines steps to resolve submission errors and correct date-related issues, helping you maintain reliable field data and seamless workflow automation.

Troubleshooting Missing Submissions

1. Restart your device to clear potential system or app hiccups.
2. Ensure you have a strong Wi-Fi or mobile network connection.
3. Open GoCanvas and tap the sync icon to manually trigger a data sync.
4. Update your GoCanvas app to the latest version.
5. Try submitting from a different device, if available.

Correcting Incorrect or Stale Date Entries

• In your form settings, check if 'Remember and Recall' is enabled for date fields.
• If incorrect or outdated dates are auto filling, disable 'Remember and Recall' on those fields.
• Republish the form and notify users to sync updates.

Disabling Remember and Recall

Disabling Remember and Recall on a device requires accessing the form that is having the issue. The user will need to go to the screen where the data is populating incorrectly and remove the remembered value. 

1. Log into GoCanvas on the device
2. Open the form in question
3. Go to the screen with the erroneous data
4. Tap the "..." icon in the top right corner
5. Select Recall
6. Delete the value
7. The value will not be remembered moving forward

When to Escalate to Support

If submission or date problems continue after following these steps, collect device logs using the GoCanvas app’s feedback feature and contact the GoCanvas Support Team. Share detailed information about the issue and troubleshooting steps already performed for a faster resolution.

Conclusion

Resolving submission errors and data issues ensures GoCanvas delivers reliable insights for your business. Following these troubleshooting steps restores workflow continuity and maximizes your investment in our no-code platform. For further assistance, our support team is committed to empowering your digital transformation journey.