Why did my Integration Fail?

The Issue

Out-of-the-box integrations like Box, Dropbox, and Google Drive need to be set up at either the Account or Form Level. From time to time, these integrations fail for one reason or another. Unfortunately, we are unable to prevent this from happening. 

There are a few reasons why Integrations fail.

• The Integration is connected at the Account and Form levels. This is a problem because both integrations will trigger, causing them to fail. 
  • Connect at the account level if you want every form to send data.
  • Connect at the form level if you want specific forms to send data.
• The "Access Token" expires. Setting up your integration creates an access token that allows GoCanvas to talk to your integration. However, these tokens expire after a while and need to be refreshed. This is not something we control. It is set up by the cloud service you integrated with.
• If you are using Dropbox and have the desktop application, it can cause problems with the integration through the website if it is not set up correctly.

The Resolution

The good news is that a failed integration is easy to fix. To fix the issue, you need to reintegrate, delete the integration, and create it again. Reintegration will correct most of the issues you will face with your integrations. if you have some submissions that were not copied over, you can manually push them through from the submissions screen by checking the box next to it and selecting "Copy to Integration" at the top.

Step by Step

1. Log into gocanvas.com as a Designer or Admin.
2. Locate where your integration is set up.
   • It may be at the Account Settings or in the Form Settings.
3. Once you locate your integration, delete it.
4. Activate your integration and go through the steps to recreate it.
5. Once your integration is set up, you will need to push any missed submissions through to your integration.
   • Go to your Submissions Page
   • Access the Form that has the missed Submissions
   • Check the box next to the missed Submissions
   • Scroll to the top of the Submissions list and click "Copy to Integration"