How to Find Dispatches Assigned to you

GoCanvas Dispatch allows jobs to be pre-populated and sent directly to users’ mobile devices so they know where to go, who to contact, and what needs to be done. This guide explains how clients (end users) can locate the dispatches assigned to them.

Where Assigned Dispatches Appear

Once a dispatch has been created and assigned to a user, it is delivered to that user’s GoCanvas account and will be visible on their mobile device or Desktop application.

On mobile, assigned dispatches are typically accessed via:

• The Tasks banner on the GoCanvas Home screen.

On the Desktop application, assigned dispatches are typically accessed via:

• The list of available forms. Users can click the form to see the available dispatches linked to it.

How Dispatch Details Are Displayed

When a user opens an assigned dispatch, GoCanvas shows the form with any fields pre-filled by the dispatcher, such as job location, customer details, and instructions. The dispatch name and description entered by the dispatcher will appear on the user’s device, making it easier to identify each job at a glance.

If You Cannot See a Dispatch

If a you expect a dispatched job but do not see it:

• You should sync the GoCanvas app to ensure the latest dispatches are downloaded to the device.

• You should check the Tasks area or, for Desktop, check the form.

If the dispatches still does not appear, you should reach out to their admin or dispatcher as they will need to confirm that:

• The dispatch was assigned to the correct user.

Once any issues are corrected and the dispatch is properly assigned, it will appear for you after the next sync on the mobile to desktop application.