What happens if a Windows submission fails to upload?

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This article explains how to manually Sync your Windows Desktop Client.

Submissions that fail to upload will not be lost, but will be saved locally on the device. 

Don't have a Windows desktop? No problem! Complete your mobile forms in the GoCanvas web portal on any internet-connected, modern browser using the Web Client.


Syncing

When a submission is complete, GoCanvas will attempt to upload that submission by syncing. While GoCanvas works offline, you do need to have an internet connection to Sync with the GoCanvas servers and submit your data.

If the Sync fails for any reason, you will not lose your submission data. The submission(s) will be saved on your device and you can attempt to Sync when you are reconnected to the internet. If you are often in areas without internet connectivity, Auto Sync is a helpful feature to turn on.

Force Sync

When logged into the Windows Desktop Client, the Sync tab will list pending submissions. Once connected to the internet again, Click to Sync to manually connect to the GoCanvas servers.

Desktop_Sync Tab.png

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