Lauren Sunday
Articles
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What devices does GoCanvas support?
This article provides brief information about the Android, Apple, and Windows devices that are compatible with GoCanvas.GoCanvas runs on a variety of smartphones, barcode scanners, tablets and netb...
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Can I add users to my GoCanvas account in bulk?
This article provides basic information about how to add multiple users to an account in bulk by completing a Bulk User Sign Up and submitting it for processing.Most admins will fill one seat at a ...
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Reactivating a Previously Deactivated User
This article provides steps for reactivating a user on the Users page.Users that were previously removed can be reactivated as long as there is an open seat to accommodate the additional user.React...
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What is the Mobile Client Version Report?
This article provides extra context for using the out-of-the-box Mobile Client Version Report.The Mobile Client Version Report will show you a table of all of the users on your account, their devic...
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Check your GoCanvas Billing Payment Status
This article provides information about how to view paid, pending, or failed payments under Payment History on the Billing Page. You can view the status of each of your GoCanvas Payments from withi...
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Troubleshooting ACH Payments
This is article provides information about how to update your ACH information your GoCanvas account.For new customers who previously set up ACH payments with their Account Manager, there are some a...
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Download or Email your GoCanvas Invoice as a PDF
Admins can download a copy of the accounts GoCanvas invoice from the Billing tab under Account in the left navigation.Billing InvoiceYou can also email a PDF of your invoice directly from the GoCan...
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Payment Proration
This article provides more context for how payment proration works for GoCanvas subscriptions.When purchasing seats, there are times where your total due may be lower than expected because you rece...
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Understanding your GoCanvas Statement or Invoice
This article provides important facts about how GoCanvas bills for our services as well as further context about the Billing page in your GoCanvas portal.After switching from the GoCanvas free tria...
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Update your Billing Information
The article provides information about how Admins can update the Payment Method and Billing Contact on the Billing page.It’s important to keep updated billing information on file in order to ensure...