Lauren Sunday
Articles
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Download or Email your GoCanvas Invoice as a PDF
Admins can download a copy of the accounts GoCanvas invoice from the Billing tab under Account in the left navigation.Billing InvoiceYou can also email a PDF of your invoice directly from the GoCan...
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Payment Proration
This article provides more context for how payment proration works for GoCanvas subscriptions.When purchasing seats, there are times where your total due may be lower than expected because you rece...
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Understanding your GoCanvas Statement or Invoice
This article provides important facts about how GoCanvas bills for our services as well as further context about the Billing page in your GoCanvas portal.After switching from the GoCanvas free tria...
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Update your Billing Information
The article provides information about how Admins can update the Payment Method and Billing Contact on the Billing page.It’s important to keep updated billing information on file in order to ensure...
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Frequently Asked Billing Questions
Commonly asked billing questions and answers. If your question is not included, please reach out to our team using the billing email below.Billing FAQ How does GoCanvas collect payment? Credit Ca...
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The Seven User Roles
GoCanvas has several user roles to give admins control over what each user can and cannot access. There are seven different user roles and each type has its own set of privileges. User Roles Comp...
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Using GoCanvas Reports
This article compiles descriptions of each out-of-the-box Report that can be run from within the GoCanvas portal, what user role that can run each Report, and links to articles dedicated to each Re...
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How do I cancel my GoCanvas account?
If you need to cancel your GoCanvas account, there are different steps you will need to take depending on your account type and number of users. Cancellation MethodsFree TrialLet your free trial o...
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Advanced Security Requirements for Passwords
Security and privacy are some of our core concerns at GoCanvas. That's why we equipped our product with features and capabilities to ensure that your data is secure.Password PolicyOur basic setting...
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Setup a Custom Sender Email Address
This article provides instructions for how to configure your Custom Sender Email Address in the Account Settings or Form Settings.When emailing your GoCanvas generated PDF you can select a “From” e...