David Wilde
Articles
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Managing Account Data After Deactivation or Cancellation
When cancelling or deactivating your GoCanvas account, it’s crucial to understand what happens to your data and how you can effectively manage it. As an innovative, insight-driven platform, GoCanva...
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Increasing Reference Image Limits
GoCanvas empowers you to optimize data collection using reference images, but there may be times when your business needs to increase its image storage limits. This article guides you through the p...
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The website isn't working right
IssueSometimes, when using GoCanvas, you may experience issues that are uncommon to what you would usually find. This can happen anywhere on the website and is usually caused by issues with your we...
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Fixing Reference Data Files
The IssueReference Data can be a complex and frustrating issue to deal with. The files need to be created in a specific way and saved in a specific format. This guide will help you work through fix...
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Missing or Stuck Submission
The IssueSometimes, when you complete or save a submission and your device goes through a Sync, the Submission is not processed as expected. As a result, you can't find it on your device, or you do...
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Email in Use
The IssueWhen you attempt to add a user, you receive an error stating that the email is in use. This error prevents you from adding the user to your Company's account.The root cause behind this err...
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User Not Found
The IssueWhen a User logs in, they are told their account doesn't exist or User Not Found (5000). Another error that may appear on Windows is Your email or password is incorrect. This error happens...
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User Account is Disabled
The IssueA user attempts to log into their account but is met with the error stating that their account is disabled. This error will prevent the user from logging in. A user can be deactivated for ...
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Why does my Advanced Submission search show duplicate fields?
The issueWhen using Advanced Search to find a submission for one of your forms, you may notice that one or more fields on the selected screen appear duplicated.This occurs when a field has been del...
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Invalid Password
The IssueWhen logging in, you receive an error message stating that you entered an invalid password. This happens because the password you entered does not match the password we have on file for yo...