Common APITroubleshooting Steps

As GoCanvas empowers businesses to digitize workflows and connect with various systems, robust API and integration performance is vital. Occasionally, users may face challenges with connecting GoCanvas to other tools or experience integration-related issues. This article outlines straightforward, effective troubleshooting steps to resolve common GoCanvas API and integration problems and keep your operations running efficiently.

Verify API Authentication and Permissions

Ensuring proper authentication and access rights is fundamental for any integration. Most GoCanvas API connectivity issues stem from authentication failures or insufficient permissions.

• Check that your API key or OAuth token is valid and current.
  • Periodically rotate credentials and promptly update any stored keys in integrations or middleware to avoid relying on expired or revoked values.
• Ensure the key/token has appropriate permissions for the endpoints you are calling.
  • Compare the required scopes or permissions for each endpoint with what is assigned to your key/token, and adjust the configuration if any needed scope is missing.
• Review user roles and access restrictions in your GoCanvas account settings.
  • Confirm that the user or account linked to the key/token has the necessary role, and that no recent role changes or security policies are blocking access.

Check Endpoint URLs and Payload Formats

Incorrect API endpoint URLs or improperly structured requests can cause integration failures. Always validate the technical details against GoCanvas API documentation.

• Use the latest GoCanvas API documentation for all endpoint references.
• Make sure request payloads match required field formats and data types.
• Double-check query parameters, headers, and method types (GET, POST, etc.).

Monitor Error Messages and Logs

Error codes and logs provide valuable clues to resolve integration issues quickly. Utilize these built-in diagnostics for targeted troubleshooting. 

• Review error messages returned by the GoCanvas API for actionable details.

Conclusion: Get Help When You Need It

For most API or integration issues in GoCanvas, careful review of authentication, technical details, and error messages delivers a solution quickly. If problems persist, contact GoCanvas Support with relevant logs and error details to expedite troubleshooting and maintain your workflow efficiency.