Lauren Sunday
Articles
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What is GoCanvas?
GoCanvas is a global provider of Field Operations and Inspections Solutions that connects your field team to the office, giving you full visibility to manage all your fieldwork from one central loc...
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Are signatures captured in GoCanvas legally valid?
It is an accepted legal practice to collect signatures digitally; however, the legal validity of the captured signatures depends on your country's e-signature laws.Electronic SignaturesIn the Unite...
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What is the GoCanvas Trust Center?
The GoCanvas Trust Center is a centralized hub for all of our security and compliance information.Trust CenterOur Trust Center includes detailed compliance reports for GDPR, SOC 2, and ISO-27001. I...
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I was just added to a GoCanvas account. How do I get set up?
We're excited that you will be starting to use GoCanvas to capture your data!Getting StartedHere are a few things you'll need to do to get up and running.Create your PasswordUnless you were assigne...
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What devices does GoCanvas support?
This article provides brief information about the Android, Apple, and Windows devices that are compatible with GoCanvas.GoCanvas runs on a variety of smartphones, barcode scanners, tablets and netb...
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Can I add users to my GoCanvas account in bulk?
This article provides basic information about how to add multiple users to an account in bulk by completing a Bulk User Sign Up and submitting it for processing.Most admins will fill one seat at a ...
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Reactivating a Previously Deactivated User
This article provides steps for reactivating a user on the Users page.Users that were previously removed can be reactivated as long as there is an open seat to accommodate the additional user.React...
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What is the Mobile Client Version Report?
This article provides extra context for using the out-of-the-box Mobile Client Version Report.The Mobile Client Version Report will show you a table of all of the users on your account, their devic...
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Check your GoCanvas Billing Payment Status
This article provides information about how to view paid, pending, or failed payments under Payment History on the Billing Page. You can view the status of each of your GoCanvas Payments from withi...
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Troubleshooting ACH Payments
This is article provides information about how to update your ACH information your GoCanvas account.For new customers who previously set up ACH payments with their Account Manager, there are some a...