We have a former employee who originally set up our GoCanvas instance years ago. GoCanvas refers to this role as the Lead Administrator. This person is still receiving weekly emails about unfinished submissions, etc. Since he has now left the company, I want to delete his account and assign someone else to this role. According to GoCanvas support, that is not possible. Instead, we are expected to keep his account active, create a new email address, and replace his email with the new one, which will then have to be monitored. Why is there no way to simply assign the Lead Administrator role to another account without resorting to this pointless workaround?
1
Comments
Please sign in to leave a comment.
Hi Chris Crowley,
Thanks for posting to the Community! I understand the frustration that this limitation causes and recognize that managing a large account also complicates this issue. At this time with the way that GoCanvas is designed, the only recommendation available, as provided by support, is to change the user’s email so another person can manage that account. That being said, that is a clunky workaround for the functionality that you’re requesting. I can log this feature request with Product to see if this is something that may be addressed in the future. If you have a spare moment, we’d really appreciate it if you would submit this as a feature request to beta@gocanvas.com as our Product team highly values feedback directly from our customers!