GoCanvas announces the release of Platform 17.21 on the 9th of January 2026. 

Release Notes

To keep up to date on GoCanvas Release Notes, follow the Release Notes Topic in the Community or the Release Notes section in the Help Center.

Items in this release:

1. Integrations & API:
   • JSON Webhook Support:
     • Submission notification webhooks now support JSON format,
     • Users can choose between JSON and XML formats when creating webhooks,
     • JSON is the default format for new webhooks,
     • Existing webhooks automatically set to XML for backward compatibility,
     • JSON payloads include type identifier (e.g., "submission_create").
2. AI Service Model Update:
   • Upgraded AI service to use Claude Haiku 4.5,
   • Faster performance and lower cost than previous Claude 3.7 Sonnet,
   • Available in US, AU, and EU regions,
   • Maintains quality of Auto-Build results.
3. Reference Data API Department Access:
   • Fixed API limitation preventing users from accessing Reference Data outside their default department,
   • Department-level users can now access all their Reference Data files via API,
   • Previously returned 404 errors for non-default department data.
4. System Email Reply-to Addresses:
   • Updated reply-to addresses for system-generated emails to use customer email addresses,
   • Applies to support tickets, integration tickets, DSAR tickets, feedback tickets, and reference data error notifications,
   • Enables AI support system to respond immediately to customer inquiries.