Having timely, reliable support is essential when managing your GoCanvas account or solving technical challenges with digital forms and workflows.

GoCanvas Support Channels

• Submit a Support Ticket: Use the GoCanvas Help Center to log issues or questions and track their status.
• Email Support: Contact our customer care team at support@gocanvas.com for technical or account issues. For billing inquiries, contact our Billing Team at billing@gocanvas.com.
• Live Chat: Access real-time help from the GoCanvas Help Center during business hours for fast assistance.
• Phone: You can also call us at +1 (703) 436-8069 ext. 3

What to Include When Contacting Support

• Account details: Company name, account ID, and contact information.
• Issue description: Clearly outline your question or problem, referencing any error messages.
• Screenshots or logs: Attach relevant files to help the support team diagnose your issue. Logs are sent by using the "Contact Support" feature within GoCanvas on your device.

Urgent or Critical Issues

If your query is urgent or business-critical (such as account access or major workflow breakdowns), please ensure you mention 'URGENT' in the chat/email. Clearly state the business impact to help us prioritize your request and deliver a rapid resolution.  For issues of an Urgent nature, we recommend that you contact us via phone for the fastest route to a solution.

Getting the Most from GoCanvas Support

For efficient problem-solving, always provide complete details and use the right channel. Our GoCanvas Support team is committed to empowering your digital transformation journey. Please don’t hesitate to reach out for quick, expert assistance with your forms, integrations, or account management needs.