Troubleshooting a "Save Unsuccessful" Error Message

If you have been working within the Form Builder for an extended period of time, it is possible for your browser to time out and thus lose its connection to GoCanvas.

"Save Unsuccessful" Error

However, if you get this error, it is easy to re-establish that connection with one of the following methods.

Method 1

1. DO NOT close or navigate away from the the Form Builder (or the window the Form Builder is open in).
2. Open a new tab in the same browser and navigate to gocanvas.com.
3. Log out of GoCanvas in that window.
4. Log back into GoCanvas.
5. Return to your original window and Save.

Method 2

If the above method did not work, there might be a pending publish on the form you are currently updating that needs to be published first. 

1. DO NOT close or navigate away from the the Form Builder (or the window the Form Builder is open in).
2. Open a new tab in the same browser and navigate to gocanvas.com.
3. Open the form and select Publish to device.
4. Return to the original tab where edits were being made and Save.