David Wilde
Articles
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User Account is Disabled
The IssueA user attempts to log into their account but is met with the error stating that their account is disabled. This error will prevent the user from logging in. A user can be deactivated for ...
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Why does my Advanced Submission search show duplicate fields?
The issueWhen using Advanced Search to find a submission for one of your forms, you may notice that one or more fields on the selected screen appear duplicated.This occurs when a field has been del...
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Invalid Password
The IssueWhen logging in, you receive an error message stating that you entered an invalid password. This happens because the password you entered does not match the password we have on file for yo...
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Reference Data Error (3000)
The IssueUsers log in and are met with the Reference Data Error (3000). This error prevents them from syncing and, in turn, from completing their tasks. The only way to resolve this issue is for an...
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Why did my Integration Fail?
The IssueOut-of-the-box integrations like Box, Dropbox, and Google Drive need to be set up at either the Account or Form Level. From time to time, these integrations fail for one reason or another....
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PC Troubleshooting
The IssueUsers attempt to log in and sync, but they are met with an error message that prevents them from doing so. The issues that cause this to happen vary and reach across a wide range. This art...
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Mobile Device Troubleshooting
The IssueUsers attempt to log in and sync, but they are met with an error message that prevents them from doing so. The issues that cause this to happen vary and reach across a wide range. This art...
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No Content 204 Error
The issueUsers see a No Content 204 error on their devices when they try to log in and complete a sync. They will not be able to resolve this error themselves because it is an issue with the conten...
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My PDF doesn't match my Form
The issueIf your PDF does not match your Form, is missing data, or does not look the way that you built the PDF. There are a few reasons why your PDF may not match what you need it to look like. T...
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Adding Multi-Photo Fields to a Designer PDF
The IssueIf you're having trouble dragging a Multi-photo field into the Designer PDF or trying to place it in the middle of your Designer PDF, this article may provide a solution.A Multi-Photo fiel...