Creating New Users and Assigning Departments and Groups

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    Joseph Nelson

    Overall, user management could use some improvements.  One of my issues is analytics licenses, I have to scroll through my whole user base to see who has active analytics licenses rather than having one page that shows current analytics users.

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    Hazel Kral

    Hi Chris and Joseph,

    Thanks for creating a post about this, it's a great idea and I'm sorry we don't currently have this exact feature to help ease some of the time it's taking for y'all.

    I talked with our team and we are able to do a bulk upload of users. Please follow the instructions in this help article.

    I hope this helps,

    Hazel Kral

    Customer Engagement Manager

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    Chris Crowley

    That Excel spreadsheet doesn't include groups, departments, or an SSO option. It looks pretty out of date since the Mobile Device Types are: 

    1. Blackberry Storm
    2. Blackberry (Bold, Curve, Pearl, etc...) 
    3. Windows Mobile 5
    4. Windows Mobile 6.x
    5. Microsoft Windows (XP and above) 
    6. Android (1.5+)
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    Hazel Kral

    Hey Chris,

    What a great catch! We actually got with our colleague who runs our Help Center to update this, thank you. The information in that excel sheet is the generic information needed to complete a bulk upload. The devices need to be compatible with GoCanvas, but we don't need to know exactly what is in use. Once the ticket is open our support team may have more questions, but this should get the ball rolling.

    You should see the changes reflected in the article.

    Thanks,

    Hazel Kral

    Customer Engagement Manager

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