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I have an app that is housed in Dept A and shared with Dept B. I would like a user in Dept B to start the submission and hand-off to someone else in Dept B and then I have one more hand-off. When I go to the workflow, I can only choose to hand-off to someone in Dept A. Is it possible to accomplish this?
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The content of this comment has been removed for inaccuracy. You can, in fact, handoff between different departments, as long as the user is assigned to that app.
- Sara Kaplow, Community Manager
That makes sense.
I thought it may be a department issue.
Thank you!
Hey Ashley, following up here (there's a chance I was wrong) - is the user you're trying to assign the workflow to assigned to the app? That may trump the department situation.
They are assigned to the app, however it is through a group. I went in to the user and looked at the assigned apps and it was not individually selected (I assume because it is assigned through the group.) so i selected the app individually and I am not able to assign them to the workflow.
Thank you!!
Glad to hear it! I'm going to edit the comment with the incorrect info so as not to cause confusion.