Workflow Hand-off different department

Answered

April 17, 2018 16:04

I have an app that is housed in Dept A and shared with Dept B. I would like a user in Dept B to start the submission and hand-off to someone else in Dept B and then I have one more hand-off. When I go to the workflow, I can only choose to hand-off to someone in Dept A. Is it possible to accomplish this?

Comments

5 comments

Sara Kaplow, Community Manager

April 18, 2018 17:13

Edited
The content of this comment has been removed for inaccuracy. You can, in fact, handoff between different departments, as long as the user is assigned to that app.

- Sara Kaplow, Community Manager
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Ashley Corlett

April 17, 2018 16:53
That makes sense.

I thought it may be a department issue.

Thank you!
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Sara Kaplow, Community Manager

April 18, 2018 15:50
Hey Ashley, following up here (there's a chance I was wrong) - is the user you're trying to assign the workflow to assigned to the app? That may trump the department situation.
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Ashley Corlett

April 18, 2018 16:15
They are assigned to the app, however it is through a group. I went in to the user and looked at the assigned apps and it was not individually selected (I assume because it is assigned through the group.) so i selected the app individually and I am not able to assign them to the workflow.

Thank you!!
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Sara Kaplow, Community Manager

April 18, 2018 17:10
Glad to hear it! I'm going to edit the comment with the incorrect info so as not to cause confusion.
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