Workflow Hand-off different department

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    Ashley Corlett

    That makes sense.  

    I thought it may be a department issue.

    Thank you!

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    Sara Kaplow, Community Manager

    Hey Ashley, following up here (there's a chance I was wrong) - is the user you're trying to assign the workflow to assigned to the app? That may trump the department situation. 

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    Ashley Corlett

    They are assigned to the app, however it is through a group.  I went in to the user and looked at the assigned apps and it was not individually selected (I assume because it is assigned through the group.) so i selected the app individually and I am not able to assign them to the workflow.

    Thank you!!  

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    Sara Kaplow, Community Manager

    Glad to hear it! I'm going to edit the comment with the incorrect info so as not to cause confusion. 

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    Sara Kaplow, Community Manager

     

    The content of this comment has been removed for inaccuracy. You can, in fact, handoff between different departments, as long as the user is assigned to that app. 

    - Sara Kaplow, Community Manager

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