Answered
Sara Kaplow, Community Manager
I have a question regarding the submission of our company's forms through GoCanvas. We purchased GoCanvas through a vendor, so each time our forms are emailed outside entities, the donotreply email they receive contains this company name. However, we want this to appear to be from us, because that is the company responsible for this work. Is there a way around this or an easy fix that can be made?
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HI Sara,
Sure thing. So, the company that you are seeing in the automated emails is actually the billing contact we have on file. If you would like to change what shows up on the emails, you can do the following steps:
-Login to www.gocanvas.com as the admin user
-Go to the "Account" tab (or if you have departments enabled, go to the "all" department first)
-Click "billing info" on the dropdown
-Once on the billing info page, click the "edit" button to edit the company name
Once the company name is updated, your emails will now say the submission was sent by the name of the company you want.
If you are also interested in making it look like it was emailed by a certain email address, check out our "custom sender email address" setting. More here: https://help.gocanvas.com/hc/en-us/articles/115006847468-How-do-I-set-up-a-custom-sender-email-address-