How do I set up a custom sender email address?

When emailing your GoCanvas generated PDF you can select a “From” email address from any user email in your account instead of having them come from donotreply@gocanvas.com.

This can be done on both the account level where all emailed Submissions across all forms will come from the selected address or on the form level where you can set separate addresses for each form.

Note: Custom sender emails may not guarantee delivery as certain email providers block masked addresses.

Account level

To set all emailed Submissions from all forms to send from a certain email, follow the steps below:

1. Navigate to Account>Account Settings. 
2. Under General Settings find Custom Sender Email Address. Click the Settings button.
3. You will now see a drop down that contains all email addresses associated with your account.
   
   
   
   
4. Select the address you wish to use and click Save.

Now all emailed Submissions from any form in your account will come “From” the selected address.

Form level

To set separate addresses for each form, follow the steps below:

1. Navigate to your Forms page and click the name the form you wish to setup the custom address for.
2. Under Settings, find PDF Options and click the Settings button. 
   
   
   
   
3. Then select Edit icon to the right of Customize Sender Email Address.
4. Just like on the Account level you will see a drop down containing all email addresses associated with your account.
5. Select the address you wish to use and click Save.

Now the next emailed Submission from that form will come “From” the selected address.

Note: If you set the custom email on the Account level and then set a different address for one of your forms, the form address will be used instead of the account level address selected for that specific form’s Submissions.