Web Version of Apps

Comments

15 comments

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    Keith McQuait

    We have to submit a helpdesk ticket to have it installed on our desktops, when an update is required,  we have to put in another helpdesk ticket and have a system desktop admin come again and install the update. It's definitely an aggrevation. For me it's bearable. Despite my best efforts to make peoples lives easier using gocanvas, there are people who are very resistant to change and technology and this is just another obstacle to them. If it were web based, that would definitely solve the issue.

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    Matt McPheeters

    We've had this request from several of our users as well..  We have had IT issues with the windows version of the app and a web UI would solve this for our users..

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    Jason Good

    Hi folks.... it sounds like this is primarily for your employees to use.  

    Would you ever need your customers to fill out forms?  Or partners?  Or is your interest in this focused on your employees having another way to fill out forms?  Just curious!

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    Keith McQuait

    For me, its employees only. We have 50 user licenses. Some users have a desktop and a laptop, which means desktop admin support has to install/re-install it 50 - 75 times every time there's an update. In particular, I am referring to the Windows Desktop version. However, I believe all of our newly purchased (company owned) iPads also require an admin password to install updates. We are 50 users among a thousands people asking for IT's attention. I also hate to continually bother the users to go through the necessary steps to have it installed or have it updated.

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    Nathan Holmes

    For us it would be employees as well.  I was picturing being able to authenticate via the WebUI just like now and just have an extra tab or button in the top or left nav to provide the app functionality.  Sync / Receive Dispatches / Fill out forms, etc just like the actual software - except in a web browser.

    There might be some future use for customers or partners to do some of this - (what ever happened to the thing that was called "MyCanvas" previously - does it still exist?) - but that would be down the road if at all.

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    Darin Bricker

    While currently, being able to have this feature for employees would be great, having this feature for use on our website, linked to from social media, or even ads, would be ideal. Having the ability for clients to do the data input for us as part of the lead generation would be incredible. Having the ability to let clients measure for custom products, with the help of our apps, would be next level. Plus, wouldn't it be great to have Survey Monkey type integration with your tools?

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    Keith McQuait

    I've found that an out of date windows version will not see dispatched items correctly. Some, but not all, fields that are dispatched appear blank. The same dispatch on an up to date Android or iOS version shows the information correctly with no issues.

    It drives you nuts when you are building an app and you want to take it for a test drive. You finds problems and are trying to diagnose the issue in the app builder when after an hour or two you realize it's solely a version issue. At least I know to try it on different app platforms before I jump to conclusions from now on.  

    I think we've been officially been demoted to the lowest of the low priority on the Help desk "to do" list. If you want to make sure you won't hear anything from the help desk for several days, put "GoCanvas" in the subject line of your help desk request.

    I am sure everyone at GoCanvas is anxious to release updates for new features as they become available but making the existing version(s) become obsolete without a simpler way (than an IT guy) to upgrade the software is causing issues for me. I think somewhere in the GoCanvas presentation it says "No IT guy required".

     

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    Mike Chatterton

    This would get around the fact you don't have a client for Mac, which is big issue for apple based businesses.

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    Mike Chatterton

    I spoke to an account manager and (apparently) this is now on the roadmap. Would be nice to have this confirmed along with a date...

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    Sally Palmer

    I'm trying to use this app software for my clients and would like to allow them to fill out the form from anywhere. I work with a population that can't always get to an office and who I don't always meet in person. It would be incredibly helpful to send them a link or have them add the app and then fill out the form remotely.

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    KENNETH BRYAN PIAMONTE

    We have a ton of users who would benefit with this feature. I hope this will be included on your roadmap for 2019.

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    Keith McQuait

    Continuing to have problems with 'out of date" versions of GoCanvas. The older versions of GoCanvas will not display mirror fields. Very confusing when the user should be seeing information but there is none present. I agree with one of the previous statements about having a customer interface web ui. I don't want to buy a GoCanvas user license for every (temporary) customer. If you could email someone a link where they could open a web ui and fill out the app and submit the info similar to survey monkey that would be a great feature. I think something like this was discussed at Transform but it was more along the context of having a follow-up survey after a service call.

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    Nathan Holmes

    I'm with Keith on the previous versions of GoCanvas causing problems.  Every time there is an updated version, the people with the older version(s) seem to experience... various bugs and difficulties.

    Also, any movement or updates on this request?

  • No updates here at this point. I can say that it is something we're working on pretty aggressively and as soon as I hear anything, I'll post it here. 

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    Rita Hodgson

    This would save myself and especially my clients so much time if they were able to complete their intake form prior to their visit

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