Web Version of Apps

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24 comments

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    Keith McQuait

    We have to submit a helpdesk ticket to have it installed on our desktops, when an update is required,  we have to put in another helpdesk ticket and have a system desktop admin come again and install the update. It's definitely an aggrevation. For me it's bearable. Despite my best efforts to make peoples lives easier using gocanvas, there are people who are very resistant to change and technology and this is just another obstacle to them. If it were web based, that would definitely solve the issue.

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    Matt McPheeters

    We've had this request from several of our users as well..  We have had IT issues with the windows version of the app and a web UI would solve this for our users..

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    Jason Good

    Hi folks.... it sounds like this is primarily for your employees to use.  

    Would you ever need your customers to fill out forms?  Or partners?  Or is your interest in this focused on your employees having another way to fill out forms?  Just curious!

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    Keith McQuait

    For me, its employees only. We have 50 user licenses. Some users have a desktop and a laptop, which means desktop admin support has to install/re-install it 50 - 75 times every time there's an update. In particular, I am referring to the Windows Desktop version. However, I believe all of our newly purchased (company owned) iPads also require an admin password to install updates. We are 50 users among a thousands people asking for IT's attention. I also hate to continually bother the users to go through the necessary steps to have it installed or have it updated.

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    Nathan H

    For us it would be employees as well.  I was picturing being able to authenticate via the WebUI just like now and just have an extra tab or button in the top or left nav to provide the app functionality.  Sync / Receive Dispatches / Fill out forms, etc just like the actual software - except in a web browser.

    There might be some future use for customers or partners to do some of this - (what ever happened to the thing that was called "MyCanvas" previously - does it still exist?) - but that would be down the road if at all.

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    Darin Bricker

    While currently, being able to have this feature for employees would be great, having this feature for use on our website, linked to from social media, or even ads, would be ideal. Having the ability for clients to do the data input for us as part of the lead generation would be incredible. Having the ability to let clients measure for custom products, with the help of our apps, would be next level. Plus, wouldn't it be great to have Survey Monkey type integration with your tools?

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    Keith McQuait

    I've found that an out of date windows version will not see dispatched items correctly. Some, but not all, fields that are dispatched appear blank. The same dispatch on an up to date Android or iOS version shows the information correctly with no issues.

    It drives you nuts when you are building an app and you want to take it for a test drive. You finds problems and are trying to diagnose the issue in the app builder when after an hour or two you realize it's solely a version issue. At least I know to try it on different app platforms before I jump to conclusions from now on.  

    I think we've been officially been demoted to the lowest of the low priority on the Help desk "to do" list. If you want to make sure you won't hear anything from the help desk for several days, put "GoCanvas" in the subject line of your help desk request.

    I am sure everyone at GoCanvas is anxious to release updates for new features as they become available but making the existing version(s) become obsolete without a simpler way (than an IT guy) to upgrade the software is causing issues for me. I think somewhere in the GoCanvas presentation it says "No IT guy required".

     

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    Mike Chatterton

    This would get around the fact you don't have a client for Mac, which is big issue for apple based businesses.

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    Mike Chatterton

    I spoke to an account manager and (apparently) this is now on the roadmap. Would be nice to have this confirmed along with a date...

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    Sally Palmer

    I'm trying to use this app software for my clients and would like to allow them to fill out the form from anywhere. I work with a population that can't always get to an office and who I don't always meet in person. It would be incredibly helpful to send them a link or have them add the app and then fill out the form remotely.

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    Kenneth Bryan Piamonte

    We have a ton of users who would benefit with this feature. I hope this will be included on your roadmap for 2019.

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    Keith McQuait

    Continuing to have problems with 'out of date" versions of GoCanvas. The older versions of GoCanvas will not display mirror fields. Very confusing when the user should be seeing information but there is none present. I agree with one of the previous statements about having a customer interface web ui. I don't want to buy a GoCanvas user license for every (temporary) customer. If you could email someone a link where they could open a web ui and fill out the app and submit the info similar to survey monkey that would be a great feature. I think something like this was discussed at Transform but it was more along the context of having a follow-up survey after a service call.

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    Nathan H

    I'm with Keith on the previous versions of GoCanvas causing problems.  Every time there is an updated version, the people with the older version(s) seem to experience... various bugs and difficulties.

    Also, any movement or updates on this request?

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  • No updates here at this point. I can say that it is something we're working on pretty aggressively and as soon as I hear anything, I'll post it here. 

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    Rita Hodgson

    This would save myself and especially my clients so much time if they were able to complete their intake form prior to their visit

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    zac mcbride

    Any news on a date? would love to have clients fill out forms at the moment I'm using both gocanvas and jotforms and its not sustainable 

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    Peter Richards

    My issue is simple. I would like to be able to send out a form that we create on GoCanvas to a new customer who fills it in and then send it back to us. The idea of asking them to download the app to complete the form to then have the app deleted once completed is crazy. I think paying for so many licenses is great within the same company but when you want to go outside and show how good a product this is it fails every single time. Free publicity to show how simple this product is to use is being missed.

    Needs to be addressed

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    Keith McQuait

    There are a lot of options out there such as Google Forms, Air Table, Survey Monkey, Etc. that can do exactly what you are asking for. These other options can be then be integrated with GoCanvas using Zapier to create dispatches for follow-up. It could work in reverse also. If you complete an app, you could use it to trigger a follow-up email and/or form to the customer. This is next level stuff. If you are interested, I would start by research Zapier Integrations. https://help.gocanvas.com/hc/en-us/articles/115006823308-How-to-Use-GoCanvas-with-Zapier

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    Marlon Giese

    With Dramatic changes in business and employees working remotely, there is a shift back to desktop apps and Go Canvas is not user friendly without a desktop extension. It is much faster to do things on a PC if you are sitting at the desk.  Please add the desktop functions as a extension for the mobile app

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    Marlon Giese

    COVID has change the way we meet and "Visit" clients so it is Critical for Go Canvas to step up and adapt to this need

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  • Howdy Marlon,

    Thank you for taking the time to share this feedback and check in on this Feature Request! I would like to share the latest update from our Internal teams on a related Community post. 

    Our long term goal is to provide our customers with a web client that will work on Windows and Mac browsers. We believe this will provide a more universal solution for our customers and allow us to expand and improve features across all platforms. 

    With the impact of COVID-19, we don't have a timeline in mind for a new web client. That said, we do believe that adding new features to the Windows client will delay our ability to reach the best outcome for our customers.  

    As such, while we will continue to support and maintain the current Windows client, we do not plan to add new features to the Windows client in 2020.

    If anything changes, we will provide updates as comments on this post (and on other relevant Feature Request posts).

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    Nathan H

    Since the Windows client will be retired, will there still be a way to do offline submissions in the web client when it is released?  While most of our users have connectivity most of the time, one of the reasons we originally elected to go with GoCanvas was its ability to use the "apps" in offline mode for syncing at a later time.  We do still occasionally encounter instances where connectivity is not available on job sites.

    In addition, maintaining feature parity would be nice.

    Also, if the web client will be geared toward PC / Mac / full-sized monitor / keyboard / mouse type environments, perhaps the overall look and feel of the mobile apps could be preserved in the web app while still allowing users to take full advantage of the screen real estate and navigation tools that they are used to.  For instance, auto-scaling (especially horizontally) to allow users not to have to scroll to view out-of-range fields on a grid screen (within reason).  Maybe other similar "mobile type" limitations could be avoided in the web app?  (If the web app will be mobile responsive, then the mobile version could essentially be a copy of the Android and iOS apps.)

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  • Howdy Nathan,

    This is great feedback! Thank you for sharing such detailed suggestions. I will be sure to provide this to our Product managers as they are planning for the web client.

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    Sufia Von Bismarck

    We are really keen to find a booking approval system where we can send submissions via the web. GoCanvas has served us well on my iPhone but the web would suit us better as the information we now have to input is more fiddly and detailed and being able to view on a laptop would make things easier. We use Apple MacBooks.

    Please can this be a development?

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