Help Center Categories

Getting Started

  • Step 1: Sign Up and Login
  • Step 2: Build
  • Step 3: Design
  • Step 4: Deploy
  • Step 5: Submit
  • Step 6: Manage
See all 8 articles

Advanced Form Builder

  • 1. What is the Advanced Form Builder?
  • 2. What is the Mobile Builder?
  • 3. What are the differences between the Mobile Builder and the Advanced Builder?
  • 4. How do I edit or build a GoCanvas form?
  • 5. Converting a Paper Form to a GoCanvas Form
  • 6. How do I build a form in the Mobile Builder?
See all 74 articles

PDF Designer

  • Can I add my logo and other images to the PDF?
  • Can I add text and images that aren't in my Form to my PDF?
  • Can I use landscape orientation on my PDF?
  • Can I use the colors in my logo in the PDF Designer?
  • Can the GoCanvas PDF match or look like my current paper form?
  • How to add new Sections, Columns, and Pages to the PDF
See all 27 articles

Reference Data

  • Can I auto-populate or auto-fill a GoCanvas form?
  • Can I use Reference Data for specific users?
  • How can I tell if my Form uses Reference Data?
  • How to Add Reference Data
  • How to group Reference Data so users only download the data they need
  • How to set up Dependent Reference Data
See all 10 articles

Using Forms

  • Annotation Upgrade for Drawing Fields on Android
  • Annotation Upgrade for Drawing Fields on iOS
  • Can I automatically upload my submissions when I have coverage?
  • Can I change how long a device can be offline before syncing?
  • Can I fill out GoCanvas forms on my Mac, Macbook or other Apple computer?
  • Can I fill out GoCanvas forms on my Windows laptop or desktop computer?
See all 35 articles

Submissions

  • Are images captured in my form available for download in a CSV?
  • Can I attach documents to my Submission?
  • Can I be emailed my submitted data in a CSV?
  • Can I re-send a Submission to an integration?
  • Can submitted data be downloaded as a PDF?
  • Can submitted data be included in auto-generated emails?
See all 24 articles

Dispatch

  • Create a Dispatch using the Calendar view on the Upcoming Tab
  • How to Bulk Upload Dispatches
  • How to Dispatch using Reference Data
  • How to Edit or Update an Existing Dispatch
  • How to Export Dispatches
  • How to Prefill a Table when Creating a Dispatch
See all 9 articles

Integrations

  • Can GoCanvas be integrated with backend systems?
  • Creating your First Recipe
  • Does GoCanvas integrate with Quickbooks Online?
  • Getting Started with GoCanvas Integrations
  • How to Connect your GoCanvas Account to Procore
  • How to enable LDAP authentication
See all 22 articles

Workflow & Assignments

  • Can I change how users are notified about Workflow handoffs?
  • Can I see where a Workflow is after I hand it off?
  • How to Change your Assignment Settings
  • How to export Workflows
  • How to Reassign a Submission
  • How to Unassign and Claim a Submission
See all 11 articles

Builder BETA

  • How to Modify the Standard PDF in the Builder BETA
  • Accessing Builder BETA
  • Adding Conditions in Builder BETA
  • Builder BETA
  • How do I hide fields within my form in the Builder BETA?
  • How to Add a Link to a Website in Your Form in Builder BETA
See all 20 articles

Form Settings

  • Form Edit History
  • How Assign a Form to Your Users
  • How do I set unique numbering on Submissions?
  • How to Add Custom Text to a Submission Email Body
  • How to adjust your image compression settings
  • How to Assign a Form that was Shared by a Different Department
See all 21 articles

Account

  • Can I add users to my GoCanvas account in bulk?
  • Can I transfer an existing license to a new user?
  • Download or Email your GoCanvas Invoice as a PDF
  • Frequently asked Billing Questions
  • How do I cancel my GoCanvas account?
  • How do I set up a custom sender email address?
See all 42 articles

General

  • Are signatures captured in GoCanvas legally valid?
  • Are the forms that I create made available or shared with other GoCanvas customers?
  • Can I download your logo for promotion on our website?
  • Does GoCanvas offer barcode scanning?
  • Get Started with GoCanvas in Four Quick Steps
  • Getting started: GoCanvas 101
See all 27 articles

Troubleshooting

  • How to Submit Error Logs on Mobile Devices
  • Troubleshooting a "Save Unsuccessful" Error Message
  • Troubleshooting Business Insights
  • What should I do if I cannot find my activation email?
  • What to do if GoCanvas crashes on your Windows Device
  • Why am I getting an HTTP 429 Error?
See all 9 articles