Dispatch Freezes and have to restart

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Peter Joseph

Hi All,

Our Service coordinator have been having issues with the dispatch every afternoon after midday. Just wondering if this is an occurrence that happens with other companies when creating a dispatch in Australia in the afternoons or "Ever" for that matter. Go Canvas keep disregarding this and i have tried to resolve this with multiple support people with no help!

Thanks

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    Hazel Kral

    Hey Peter,

     
    I'm reaching out on behalf of our Customer Success Team. I'm so sorry to hear you're having this experience. It looks like you currently have a ticket open and our support team is on it to help troubleshoot. 
     
    I've personally reached out to our support team to ensure you are getting the service you need. There may be delays with the timezone and support hours heading into the weekend, so we very much appreciate your patience as we help to troubleshoot this for you. 
     
    Please know we appreciate your business and voicing your situation so that we may best support you.

    Thanks,

    Hazel Kral
    Customer Engagement Manager
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