Now that our Go Canvas Billing has changed and now that any Department admin can effect the contract billing by adding a new user, we have had to restrict all admin functions to just account admin roles.
My users in the remote departments can no longer add users, or disable users - this is very inconvenient for me. I now have to watch over 300 user for all my departments - adding and disabling users. AND I can't get a report of which user is in what department.
I need this report - a listing of all users broken down by selected department, that way I can send to to my selected department rep and they can go over the list to confirm active membership.
Right now I have to request this report from my Canvas Rep - and that's not good.
It would also be nice if I could give my department admin users the ability to add and disable user WITHOUT effecting my contract count. Right now, I do not have department admins.
Thank you.
Dan Reilly
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Hi Dan,
Thanks for bringing this concern to the community. Our billing system does simplify the billing cycle in some ways but I understand that there may be drawbacks for customers with unique situations. I don't believe there are any feature or releases that can change how billing is done but I can advocate for this report that will help mitigate some of the manual oversight you are currently experiencing.