I have already updated the latest version of the Business Insights extention on all the users PCs from my office, the problem is that there are 2 of them that all of a sudden stop showing this complement on the Excel Data ribbon, I tryed to re-activate the COM from the Complements settings on Excel, the complement even show on the settings window as Canvas XL and the software is correctly installed, we never had such a trouble on any of the pcs, its really weird because I honestly don´t know where to search for a response when the complement seems to working correctly but there is no way to make it appear on Excel. I hope somebody can help me with this.
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I would try this first:
- In Excel, click File >> Options >> Add-Ins >> Down at the bottom, use the drop-down menu by Manage and choose "COM Add-ins" >> Go
- Make sure that CanvasXL is checked
If that doesn't work, try this:
- Uninstall Business Insights, restart the computer, and then install it again.
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