Business Insights doesn´t show on Excel

I have already updated the latest version of the Business Insights extention on all the users PCs from my office, the problem is that there are 2 of them that all of a sudden stop showing this complement on the Excel Data ribbon, I tryed to re-activate the COM from the Complements settings on Excel, the complement even show on the settings window as Canvas XL and the software is correctly installed, we never had such a trouble on any of the pcs, its really weird because I honestly don´t know where to search for a response when the complement seems to working correctly but there is no way to make it appear on Excel. I hope somebody can help me with this.

Chip Phillips, Community Manager

June 16, 2020 18:35

Thank you for taking the time to share this feedback! I am going to convert this post into a Support ticket, so my colleagues on the Support team can provide you with troubleshooting to directly assist to resolve this matter.

DuWayne McDaniel

May 03, 2021 20:21

I have this problem on a Windows PC but not on an Apple ipad or Android product. I believe that the Winows Download is not up to date.

Nathan H

May 04, 2021 03:09

I would try this first:

- In Excel, click File >> Options >> Add-Ins >> Down at the bottom, use the drop-down menu by Manage and choose "COM Add-ins" >> Go

- Make sure that CanvasXL is checked

If that doesn't work, try this:

- Uninstall Business Insights, restart the computer, and then install it again.

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