Screen crashes the app

Answered

April 24, 2020 02:27

I have an assessment form that always crashes the app on my ipad when I get to the 6th information field. I've tried to skip it, but the crash seems to be triggered by scrolling the page down.

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3 comments

Sara Kaplow, Community Manager

April 24, 2020 13:27
Hi Darla,

I've seen that happen when a condition isn't set right. Do you have any conditional fields mid-way through that screen? That would be the first place I'd look. Make sure that the field the condition is triggered off of comes before the conditional field, and that the condition value is appropriate (as an example, if your condition is based off a number field, the condition value needs to be numbers as well. I see you've put in a Support Ticket, so they should be able to take a look and diagnose, but that's my guess.
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Darla McClennen

April 26, 2020 16:39
I think it's because my ipad ios 10.3 4th generation won't take the updates. The multiple box feature is somewhat new. Once I converted those to checkboxes, it worked.
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Sara Kaplow, Community Manager

April 27, 2020 14:42
Glad that solved the issue! Let us know if you see anything else behaving strangely. Thanks :)
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