Several incidences now over the last few months. I/we complete submissions and submit. After you synchronize, in the online UI Workflow and Dispatch screen the submission shows as complete. However, the report does not show in Submissions and the report (and information/photos collected) are completely gone. No way to retrieve the report or info. My Zaps don't trigger either. The information and photos are just wiped off the face of the planet. When you spend hours traveling and climbing around to collect data only for it to be wiped out.. (put angry face here).
What if I were flying across the country to client sites to collect this data and hoping to finish the report when I returned home?
Super frustrated!! Been through the help ticket route twice. Never a satisfactory resolution.
This happened to me again this morning on 6 of 7 submissions.
Like an idiot, I used the Windows version to submit. This could very well be the source of my problems.
I've said before in other posts, running out of date versions continues to be an issue. When you don't have Admin privileges (for computers and mobile devices), IT has to install.. every time it goes out of date you have to put in a helpdesk ticket. When they come and do their thing days or weeks later, (you may not even be there when it happens) you realize what they did didn't actually install the updated version. Start the process all over again.. months go by without updates. When you finally get it updated, GoCanvas puts out a new version the next day.
I don't actually expect a resolution to come out of this post, I really don't want to go through the help ticket process again. The data is gone.. end of story. It's my owns fault for (forgetting and) using the Windows Version. Just venting my frustrations here I guess.