BAD SERVICE at GOCANVAS

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Robert Miller

• April 07, 2020 13:17

Is anyone else having issues getting responses from the help desk taking weeks for replies? When I started 4 years ago it was great now no help ?

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• Official comment

  

  Sara Kaplow, Community Manager

  • April 07, 2020 13:54

  Hi Robert,

  I'm sorry you've had a delay in hearing back from Support. I've let the team lead know, and I can see that he is taking a look right now. I expect that you'll hear back shortly. Thank you for your patience. 

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  Danielle Thompson

  • April 07, 2020 16:19

  No issues here. Getting responses as normal. But... all companies are experiencing delays given the major changes in work spaces and extra assistance needed. Be patient. :)

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  BRET GRAHAM

  • October 17, 2020 12:23

  Just wanted to chime in here. I have found Go Canvas' response time on issues and question to be excellent. Even in these challenging times as Danielle said, they have done an excellent job. Thanks Troy and Cory. 

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  Saad Izaldeen

  • October 19, 2020 15:36

  never 

  never

  never

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  Chip Phillips, Community Manager

  • October 19, 2020 18:25
  • Edited

  Thank you all for the feedback and kind words! I am closing comments on this post, as this matter was handled directly by our Support team.

  If users have need of specific troubleshooting, our Support team is available to provide direct assistance. They can be contacted via email by submitting a ticket, or you can call them directly at 703-436-8069 ext. 3.

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