Licenceing

I Have a professional team licence. I have it it since 2017. I am currently trying to reduce my licencing fees as we are changing the way we use the product and do not need as many licences. I do not know my account managers name as it has changed and the old contact no I had - does not exist.

I have been trying for the last week to sort this out. I have sent an email to billing, I have raised a ticket, I have left a message on a support phone no. I have had no response.

My billing period ends today - I want it changed and I have no way of making it happen.

I no longer approve for my credit card to be charged

I know these are trying times - but atleast an acknowledgement to my repeated requests would be nice.

Please have someone contact me

Official comment

Sara Kaplow, Community Manager

March 25, 2020 14:35

Hi Jennifer,

I'm sorry you haven't heard back from our team. I did get in contact with your new Account Manager, Justin, who will be reaching out shortly (you may already have an email from him, and he will give you a call during AU business hours). He'll be able to go over some options.

Thank you for your patience.

Sara

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