Filter out "deleted" jobs on Dispatch screen

January 15, 2020 09:31

I book on Dummy Jobs for training new staff. If we don't use all the dummy jobs in training, I delete the left over jobs. Currently the Dispatch screen shows these deleted jobs in the list, which is confusing for those who don't know GoCanvas as well as I do as Administrator. It would be useful to be able to set the filter to only show "Open" jobs in this Dispatch list, as over time these Deleted jobs could build up and it is unnecessarily cluttering up the view of Open jobs and creating frustration when jobs with Similar Job Numbers or Zip Codes (our reference numbers) are thought to be booked on but it is just a Deleted job and not a live job.

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1 comment

Chip Phillips, Community Manager

January 15, 2020 15:12
Howdy Kate,

Thank you for sharing this feedback! The default view for the Workflow & Dispatch page should only display tasks with the status Assigned, Received, and/or Unassigned. Tasks that are Completed or Deleted should only show up when using the Advanced Search function.

I understand from my colleague Drew on the Support Team that you had previously submitted a Support ticket because a Dispatch that had been deleted was still showing up on the default view for the Workflow & Dispatch page.

After discussing this matter with our Internal Teams, this behavior is likely due to a bug, where if a Dispatch is handed-off as a Workflow and then deleted, it may still show up on the default view.

I am going to convert this post to a Support Ticket and advise my colleagues to escalate this matter to our Internal Teams, so they can try to manually delete and remove the Dispatch from your default view as a custom request.

If you (or other users) encounter this situation again, I would advise submitting a Support ticket, as this helps us with documentation and reporting to for our Internal Teams to address any potential bugs.
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