Permanently deleted user
With HIPPA compliance on, the users are logged out of the gocanvas.com site after 30 minutes of being idle. This absolutely make sense. However, they are finding it hard to recognize when they are logged out.
- For example, most of our website users (not app) are in the Submissions section, looking at a specific submission. They are making edits to fields, which may take about 1-2 hours on a specific submission. When they go to make an edit, not realizing that 30 minutes has passed, they enter information into that field. Only when they 1) edit the field and click the save green check mark and get an infinite spinning wheel or 2) edit the field and the field's edit box stays open, do they release they are logged out and need to refresh their page and re-log in.
- Are there plans to have some feedback for a user to show they have been logged out? (such as "You have been logged out, please log back in to continue)
- Is this something other users/accounts have asked about? How do others handle this?
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1. That is correct. I've been there.
The only thing i would do is opening the account in two tabs/windows. One tab is left open and use the other tab to work up your edits. So, when you see the infinite spinning wheel or more time to publish or save than normal, it is sign that your account has been logged out due to inactivity. If this happens, do not refresh the page/tab since, you will loose all the work you have done. Quickly jump onto the other tab and refresh it. It displays login page. Login and open the tab of your edits and then save/publish your work.
2. Yes, you will see a little red banner on the top left corner asking you to login.
Thank you Sridhar. Sorry for the confusion. When editing a submission, I do not see the little red banner on the top left corner asking for a login. On all other pages, if I have been logged out, I do see the banner, just not the editing submission page (which is one of our most important functions in GoCanvas).